Terms & Conditions

1. Introduction and Acceptance

Welcome to gold9, Bangladesh's trusted online casino and sportsbook. These Terms & Conditions ("Terms") constitute the entire agreement between you ("the Player") and gold9 ("the Company", "we", "us", "our") with respect to your use of our website, mobile platform, games, and all related services offered at gold9.ws. By registering an account, accessing any game, placing any bet, or otherwise using any part of our platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms apply to all users of the gold9 platform regardless of their location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. If you do not agree with any part of these Terms, you must immediately stop using the gold9 platform.

2. Eligibility Requirements

To register and maintain an active account on gold9, you must satisfy all of the following eligibility criteria at all times. Failure to meet any single criterion may result in account suspension or permanent closure without prior notice.

• You must be at least 21 years of age. Players under 21 are strictly prohibited from registering or using any gold9 service.
• You must provide accurate, complete, and current personal information during registration and keep it updated at all times.
• You must not be registered as a self-excluded player on any gold9 self-exclusion list or any national responsible gaming register.
• You must be acting as a private individual and not on behalf of any business, organization, or third party. Commercial use of the gold9 platform is strictly forbidden.

3. Account Registration and Security

To access gold9's full range of services — including cricket betting, live casino games, slots, and crash games — you must complete a one-time registration process. gold9 operates a strict one-account-per-player policy. Attempting to open or operate more than one account, or allowing another person to use your account, is a material breach of these Terms.

KYC Verification

gold9 is required to verify the identity of all players as part of our commitment to safe play and fraud prevention. You may be asked to submit government-issued identification documents, proof of address, and proof of payment method. Failure to provide adequate KYC documentation within the stipulated timeframe may result in account suspension and the withholding of funds pending verification.

• Accepted identity documents include: National ID Card (NID), valid passport, or driving licence.
• Proof of address documents must be dated within the last 90 days and clearly show your full name and residential address.
• All submitted documents are processed in strict confidence and stored securely in compliance with our Privacy Policy.

Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your username, password, and any other security credentials associated with your gold9 account. gold9 will never contact you to request your password. If you suspect unauthorized access to your account, you must notify us immediately at [email protected]. gold9 shall not be liable for any losses arising from unauthorized access due to your failure to safeguard your credentials.

4. Deposits and Withdrawals

gold9 facilitates deposits and withdrawals exclusively through approved payment channels. All financial transactions are processed in Bangladeshi Taka (BDT). gold9 does not accept cryptocurrency, foreign currency transfers, or payments from third-party accounts. You may only deposit funds from payment accounts registered in your own name.

Accepted Payment Methods

gold9 currently supports the following payment methods for players based in Bangladesh:

• Mobile financial services: bKash, Nagad, Rocket, Upay — minimum deposit ৳200.
• Internet banking and NPSB transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
• Debit/credit cards issued by Bangladeshi banks: Visa and Mastercard.
• Deposit processing is typically instant. If a deposit does not reflect in your account within 15 minutes, contact our support team immediately.

Withdrawal Policy

Withdrawal requests are subject to completion of KYC verification and any applicable wagering requirements. gold9 aims to process all approved withdrawal requests within one to five (1–5) business days. The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.
• Withdrawals must be made to the same payment account used for the corresponding deposit, unless otherwise approved in writing by gold9 support.
• gold9 reserves the right to request additional identity or source-of-funds documentation before approving any withdrawal of ৳20,000 or more.

5. Bonuses, Promotions, and Wagering Requirements

gold9 offers a variety of promotional incentives, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to major events such as BPL, IPL, T20 World Cup, and Eid. All bonuses and promotions are subject to specific terms, time limits, and wagering requirements which are communicated at the time the offer is made.

By claiming any bonus or promotional offer from gold9, you agree to the specific terms attached to that offer. Misusing or attempting to circumvent bonus terms — including but not limited to bonus abuse, arbitrage betting, or the use of multiple accounts to claim the same offer — is a breach of these Terms and may result in the forfeiture of any bonus funds or winnings derived from such conduct.

• Free spin winnings are credited as bonus funds and are subject to the stated wagering requirement before withdrawal.
• gold9 reserves the right to cancel, alter, or withdraw any promotion at any time without prior notice, provided that any qualifying activity already completed by the player will be honoured.
• Promotional bonuses are strictly for recreational use and are not transferable between accounts or convertible to cash without fulfilling the relevant wagering requirement.
• Players may opt out of receiving marketing and promotional communications at any time by contacting support at [email protected].

6. Gameplay, Betting Rules, and Technical Matters

All games and sports betting markets offered on the gold9 platform are subject to the specific rules applicable to each product, which are available within the relevant game or market interface. In the event of any conflict between these Terms and product-specific rules, these Terms shall prevail.

Random Number Generation (RNG)

All gold9 casino games that involve randomised outcomes — including slots, table games, and crash games — use certified RNG technology to ensure fair and unpredictable results. gold9 is committed to offering only games from reputable providers whose RNG systems are independently tested for fairness. Players acknowledge that all game outcomes are governed by RNG algorithms and that past results have no influence on future outcomes.

Technical Faults and Disruptions

In the event of a technical malfunction, system error, or communications disruption during an active game or bet, gold9 will endeavour to resolve the issue promptly and fairly. If a game round or bet cannot be determined due to a technical failure, gold9 reserves the right to void the bet and return the stake to the player. The following principles apply:

• gold9 is not responsible for losses arising from internet connectivity failures on the player's side.
• In the event of software or hardware failure, all decisions made by gold9 to void, reinstate, or award bets will be final and binding.
• Malfunctions in any game void all related pays and bets. gold9 shall not be liable to pay winnings resulting from a clear error or malfunction.

7. Prohibited Conduct

gold9 maintains a zero-tolerance policy towards any form of prohibited conduct. Any player found to be engaged in any of the following activities will have their account immediately suspended, all funds may be forfeited, and the matter may be referred to relevant authorities where applicable.

• Collusion with other players to gain an unfair advantage in any game or betting market.
• Using automated software, bots, artificial intelligence tools, or any other non-human method to interact with the platform, place bets, or gain an advantage.
• Attempting to launder money or use gold9 for any activity that violates applicable laws, including depositing funds derived from illegal sources.
• Exploiting software bugs, game errors, or system vulnerabilities to gain an unfair financial advantage. Any winnings obtained via exploitation of a bug must be returned immediately.
• Providing false identity information, impersonating another person, or submitting forged or altered documents during KYC verification.

gold9 cooperates fully with law enforcement agencies and financial intelligence units in Bangladesh and will share user data as required by applicable law to investigate suspected prohibited conduct.

8. Privacy and Data Protection

gold9 takes the privacy and security of your personal data seriously. All personal information collected during registration, KYC verification, and your ongoing use of the platform is processed in accordance with our Privacy Policy, which forms part of these Terms by reference. By agreeing to these Terms, you also agree to the collection and processing of your personal data as described in the Privacy Policy.

gold9 employs SSL encryption across all platform communications. We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. For full details on how we collect, use, store, and protect your data, please refer to our Privacy Policy at gold9.ws/privacy-policy.

9. Responsible Gaming Commitment

gold9 is committed to promoting responsible gaming across all our products and services. We believe that gambling should remain an entertaining leisure activity and never become a source of financial hardship or personal distress. All players are encouraged to set personal spending limits and to take advantage of the self-management tools available in their account settings.

• Deposit limits: You may set daily, weekly, or monthly deposit caps on your gold9 account at any time by contacting support.
• Self-exclusion: Players who feel they need a break from gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion by emailing [email protected].
• Reality checks: gold9 can enable session time notifications to remind you how long you have been playing, helping you maintain awareness of your gaming habits.

10. Limitation of Liability

To the fullest extent permitted by applicable law, gold9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure — even if gold9 has been advised of the possibility of such damages.

gold9's aggregate liability to any player in respect of any claim shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the date on which the claim arose. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.

11. Amendments to These Terms

gold9 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players by posting a notice on the gold9.ws website and, where possible, by email to the address registered with your account. The updated Terms will display the new effective date at the top of the document.

Your continued use of the gold9 platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform and may request account closure by contacting [email protected].

12. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which gold9 operates. gold9 is committed to resolving disputes fairly and efficiently. If you have a complaint or dispute, you should first contact our support team at [email protected] with a clear description of the issue and the outcome you are seeking.

gold9 aims to acknowledge all complaints within 24 hours (Bangladesh Standard Time, UTC+6) and to resolve them within 14 business days. Where a complaint cannot be resolved to the player's satisfaction through our internal process, gold9 will provide information on available escalation channels. Nothing in these Terms shall limit any statutory rights you may have as a consumer under applicable law.